After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information and package tracking number. You can also check your shipment status on our website: https://toauto-shop.myshopify.com/apps/17TRACK
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.

If you wish to cancel or modify your order, please send an email promptly to our customer service department at support@toautotoolglobal.com. If your order has not yet been shipped, we can assist you in canceling or making changes to your order. Please be aware that once an order has been shipped, we are unable to cancel or modify it. Thanks for your understanding.

In general, we unilaterally cancel orders and issue refunds in the following two scenarios:
 If we identify your order as high-risk, we will contact you to provide relevant identification documents. If you are unable to
provide them, we will cancel the order and issue a refund.
 If we are unable to deliver your order to the specified destination after communication with the logistics provider, we will
proactively contact you to cancel the order and issue a refund.

ToAuto accepts the following:

• Credit/Debit Card (Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club, UnionPay, Visa Electron, Cartes Bancaires);
• Paypal;
• Afterpay;
• Klarna;
• Bank Transfer.

Different forms of payment cannot be combined, and you can only use one bank card for each order.

We regret to inform you that we currently do not support cash on delivery payment methods. We currently accept payment methods through Afterpay and Klarna (in the UK, Germany, and the USA) for installment payments.

Customers do not need to pay any additional fees for payment. Please note that for EU countries, product prices include VAT. For the USA product prices do not include taxes; however, certain states may require the collection of sales tax (specific tax rates will be displayed at checkout according to each state's regulations).

If your payment has been declined, you will need to place your order again. Were not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order, we suggest checking the following:
Your order information (eg. phone number, email address) before submitting your order. If you are shipping to a business
address, make sure to put your name on the order.
Card details to make sure the information is correct, e.g the expiry date and your billing address.
Enter the correct security code - that's the three-digit number on the backside of your card.
Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them. (If you
are unsure of the reason for payment failure, you can also contact our customer service at support@toautotoolglobal.com and
provide a screenshot of the failed payment. We will assist you in identifying the reason for the payment issue.)
If you have checked all of the above, try paying with another card or with another form of payment.

After placing your order, you will receive an order confirmation email that includes a button to download the invoice. Click on the button to download the invoice. (For invoices with VAT numbers for EU countries, please contact our customer service to provide the necessary information).

Our product delivery covers most countries worldwide. Please note that delivery to military bases may not be possible in some
countries, and certain countries may restrict the delivery of our accessories, like power banks, due to their classification as special items. In the event of any delivery restrictions, we will contact you to cancel the order and provide a full refund.

Import Duties: Products shipped from our overseas warehouses do not require the payment of import duties. We currently have warehouses in the USA, Canada, Australia, Poland (covering EU customers), the UK, and Japan. Products shipped from China may incur import duties. If you encounter any import duty issues, please contact our customer service at support@toautotoolglobal.com for assistance.
EU Countries: Prices for products in EU countries include VAT. For the USA, product prices exclude taxes, and some states may require the payment of sales tax. Specific tax details will be displayed at checkout for relevant US states

We currently do not support shipping to PO Boxes.

We currently do not support shipping to APO / FPO addresses.

Shipments from local warehouses typically take 5-7 days for delivery,while shipments from China warehouses usualy take 7-30days. You can find more detailed information on the shipping durations on the Shipping Policy page.

We currently offer free shipping to most countries, with a few exceptions for remote areas where shipping fees($50-$100) may
apply, such as Alaska, Micronesia, and other remote regions.

If you need to initiate a return, please review the specific return process and requirements outlined in our Return & Refund Policy.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.