Use custom Liquid or HTML here

Return Policy

Shop with confidence. We make returns simple, transparent, and stress-free.

↩️Returns

30-Day Returns Unused items in original condition may be returned within 30 calendar days after delivery.

No Restocking Fee We never charge a restocking fee.

15% Repackaging Fee Only applies if the original packaging is missing or damaged.

Refund Processing Refunds are issued within 7–14 business days after inspection.

Refund Method Refunds are returned to your original payment method.

Please Note

• Custom-made products cannot be returned.
• Used products are not eligible for refund or exchange.

Personal Returns Customers pay return shipping.

Defective Products ToAuto provides a prepaid shipping label at no cost.

Packaging Please use the original packaging whenever possible.

Tracking Tracked shipping is recommended.

Email us with photos showing the product is unused and in its original packaging.

Returns require prior approval.

Unauthorized returns may be refused.

Returned products are inspected before refunds are issued.

Replacement ships within 1–3 business days after verification.

Please report defects within 30 days of delivery.

We cover all return shipping costs.

If a replacement isn't available, you'll receive a full refund.

Can I return an opened product?

Only unused products in original condition are eligible for return.

Who pays return shipping?

Customers pay for non-defective returns. ToAuto covers shipping for defective items.

How long does a refund take?

Refunds are processed within 7–14 business days after inspection.

Is there a restocking fee?

No. We never charge a restocking fee.

Email us anytime