Return Policy

RETURNS

We offer a hassle-free return policy for unused items in their original condition and packaging within 30 days of delivery.  

No restocking fee ($0.00) — we never charge a fee to restock your returned item.
Repackaging fee may apply — if the original packaging is missing or damaged, a 15% fee will be deducted to cover repackaging costs (this is not a restocking fee — it only applies when packaging is incomplete).

• Flexible Returns: For personal reasons (e.g., change of mind), unused items can be returned following the approval process below.  
• Easy Process: Contact us at support@toautotoolglobal.com to request return approval and instructions.  
• Refund Timeline: Refunds are processed within 7-14 business days after we receive and inspect your approved return.  

Please note: Custom-made products are non-returnable. Used products will not be accepted for refund or exchange.

• Non-defective returns (personal reasons): Customer covers return shipping.
• Defective items: ToAuto covers all return shipping costs and provides a prepaid label.

• Pack carefully: Use original packaging to prevent transit damage. If the original packaging is missing/damaged, the 15% repackaging fee applies.
• Track your return: We recommend tracked shipping and keeping your receipt for peace of mind.

We strive to make your return process as simple and stress-free as possible.

RETURNS APPROVAL & INSPECTION PROCESS

1. All returns must first be approved by ToAuto customer service. Please email support@toautotoolglobal.com with photographic verification that the equipment is unused and in its original packaging (required for all machines).  
2. Upon approval:  
      - For non-defective flexible returns: You will arrange and pay for return shipping.  
      - For defective items: ToAuto will provide a return label and arrange return shipping at no cost to you.  
      We will conduct a final inspection upon arrival at the ToAuto warehouse. If customer-caused damage is found, additional charges may be deducted from the refund.  
3. Refunds will be issued within 7-14 business days after completion of inspection.  

Please note: Used products will be discarded, and the requested refund or exchange will not be honored.

DEFECTIVE ITEMS

• If you receive a defective product, we'll promptly replace it with an exact matching item (or issue a full refund if replacement isn't available).
  
  
  Fast resolution: Once we verify the defect via photos/descriptions/videos, your replacement will ship within 1–3 business days.
   Zero cost to you: We cover all return shipping and provide a prepaid label — no hassle, no hidden fees.
  
  
  We're committed to ensuring every Toautomelter meets our rigorous quality standards. If something falls short, we make it right — quickly and kindly.
  
  
  Please contact us at support@toautotoolglobal.com with:
  • Order number
  • Clear photos/description/video of the defect
  
  
  Our team will respond within 24 hours to get your replacement on the way.

RETURN POLICY DEFINITIONS

• Custom: Any ToAuto product or products sold that are not a standard size, feature, or type listed for sale on our website.  
• Machine: All ToAuto machines that are listed on the website.  
  Defective: A product that does not meet ToAuto product specifications or contains a clear manufacturing defect that alters the performance or usability of the product.